Shipping Policy
We currently ship only within the European Union (EU).
Shipping Time
Orders are processed and shipped within 7 days of order confirmation. Delivery times may vary depending on the destination, shipping carrier, and local postal services. Any delivery estimates provided are indicative and not guaranteed.
Shipping Costs
Shipping is free for orders over €70. For orders below this amount, shipping costs will be calculated and displayed at checkout before payment is completed.
Once your order has been dispatched, you will receive a confirmation email with relevant shipping details.
Return & Exchange Policy
If you are not satisfied with your purchase, you may return your order within 14 days of receiving the goods, in accordance with EU consumer law.
Returns due to Damaged or Incorrect Product
If your order arrives damaged or you receive the wrong item, please report the issue through your order detail/product review email.
If you cannot find this email or did not receive it, please contact us at info@ouvrelesyeux.eu.
Once we review the issue, we will either provide a refund or resend your order.
Returns Wrong Size or Quality
If you wish to return an item, please note that return shipping costs are the responsibility of the customer. Items must be returned in their original condition and packaging.
If you would like to return a product, please follow the steps below:
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Carefully package the product.
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Send the product to the following address:
Address: Venbergsemolen 233
Postal Code: 5612DZ
City: Eindhoven
Country: Netherlands -
Deliver the package to a local postal service.
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Keep your receipt as proof of shipment.
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Once your return has been received and inspected, refunds will be processed within 30 days.
Return Conditions
Returned items must be unworn, unused, and in their original condition. We reserve the right to refuse returns that do not meet these conditions.
Refunds
Once your return has been received and inspected, refunds will be processed within 30 days. Refunds will be issued to the original payment method.
Issues & Support
If you experience any issues or problems with your product, you can report them by replying to the product review email you received or by contacting us directly at:
info@ouvrelesyeux.com
We will do our best to assist you as quickly as possible.